Return & Refund Policy

Our 14-Day Return Policy gives customers a reasonable period to request eligible returns after receiving their order. All returns are subject to the conditions below and applicable consumer rights.

Eligibility

Return requests must be initiated within 14 calendar days of delivery. Items should be unused, unwashed, undamaged and in their original condition, with original packaging, tags, accessories and included materials intact where applicable.

Non-Returnable Items

Opened or used hygiene-sensitive products, perishable goods, activated digital products, memberships, gift cards and products specifically identified as non-returnable may be excluded from the return policy, subject to applicable law.

Return Process

Eligible return requests should include the relevant order reference and a brief reason for the return. Return instructions or pickup arrangements will be provided where applicable. Customers should keep the product and packaging safely until the return process is completed.

Return Shipping

Return shipping or pickup arrangements may vary depending on the reason for the return and the product involved. Where the return is caused by a damaged, defective or incorrect item, appropriate return arrangements may be provided without additional return charges.

Inspection

Returned products may be inspected after receipt to confirm their condition and eligibility. A return may be declined if the product has been used, damaged, altered, missing required parts or returned in a condition that does not meet the applicable return requirements.

Damaged or Defective Items

If an item arrives damaged, defective or incorrect, please report the issue as soon as reasonably possible, preferably within 48 hours of delivery. Photos or other supporting information may be requested to verify the issue.

Replacement or Refund

For eligible damaged, defective or incorrect products, a replacement or refund may be provided depending on product availability and the circumstances of the order.

Refunds for COD Orders

Cash on Delivery is the only payment option available. Eligible refunds for COD orders will not be returned to a card or online payment account. Refunds may be processed through an approved bank transfer or another applicable refund method.

Refund Processing

Once an eligible return has been received and approved, the refund is generally processed within 3–5 business days. The time required for the refund to reach the customer may vary depending on the selected refund method.

Return Conditions

Customers are responsible for ensuring that returned products are securely packaged and include any required accessories, tags or components. Products damaged due to improper handling after delivery may not qualify for a return.

Consumer Rights

This policy does not limit any consumer rights or protections that cannot legally be excluded under applicable law. Where applicable law provides additional protections, those rights will continue to apply.

Policy Updates

This Return Policy may be updated from time to time to reflect changes in products, services or applicable requirements. The latest version published on the website will apply to eligible returns.